My son absolutely loves his new battery powered Can Am ‘Monster Truck’. The website was easy to navigate and CS was great to deal with before and after the sale!
I’m trying to find a wheel for my grandson‘s electric go kart. I emailed DTI… Corresponded with someone three times wanting to know the size of the wheel. I think he finally got tired of me and told me it was no longer available. I took a chance and ordered it… It was available… And they sent me the wrong wheel. I emailed them today to find out what I need to do to return it. Time will tell.
Ordered rush 2 day shipping about a week before Christmas to make sure order arrived in time. Got a confirmation. 2 days later, no tracking. So I email and message the company. After no reply for several messages, finally Rupesh answers me. Can't find my order??? even though I'm giving him the order number directly from my confirmation. He stops responding. I reach out the following day and finally get Eric, who actually answered my message. He confirmed after almost 5 days, my rush 2 day order had not even been started or shipped. He was not sure what happened to the order processing and why it wasn't sent and why Rupesh was so useless (my words, not his). But he sent it as quick as possible (which was supposed to be r days and ended up being 11 days). He included a couple extras and refunded my $200 rush shipping fee (obviously). Christmas was ruined, arrived insanely late and customer service and business is absolutely incompetent and careless. They should be happy to have Eric as he seems to be the only one who knows how to do anything at the company.
Would highly recommend you order elsewhere unless you want to spend days harassing people about your order and have it arrive way later than promised.
TERRIBLE COMPANY.
There was a problem with the shipper, and the company kept me updated and kept in contact the entire time to keep my worries at Bay. My item arrived in time for Christmas and I'm super happy with it thank you all for your patience with me
Seriously the best!!!
We have only had it since Christmas and so far this 2 seater cam am does not disappoint
