Shipping policy
Thank you for shopping at Freddo Toys. Below are the terms of our shipping within the United States.
Shipping Rates
- Free Standard (ground) shipping to the 48 contiguous United States, with no minimum order.
- Alaska, Hawaii and U.S. territories: shipping costs apply and are calculated at checkout based on the weight of your order.
- Express shipping is available at an additional cost, calculated at checkout based on the weight of your order.
Order Processing Time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you by email or phone.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Freddo Toys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Freddo Toys is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Questions?
If you have any questions about your shipment, please contact us at info@freddotoys.com or (855) 374-7836.