Freddo Extended Warranty
Freddo Extended Warranty keeps your ride-on covered after the 30-day Freddo warranty ends. You can add it on the product page or in your cart. These are the full terms.
1. What it is
Freddo Extended Warranty is an optional extended warranty offered by Freddo Toys (DTI Direct) on ride-on products bought at freddotoys.com. It is not an insurance policy. One plan covers one unit of the product it was bought with.
2. When coverage starts and ends
Your plan term (1, 2 or 3 years) starts on your purchase date. Coverage takes effect on day 31, once the 30-day Freddo warranty ends, and lasts until the end of the term.
There is nothing to register. Your plan is active as soon as you place your order: your order number is your plan number, and your order confirmation email is your proof of coverage.
3. What is covered
- Failures caused by a defect in materials or workmanship that show up during normal use, as described in the owner's manual: motors, gearboxes, control boards, wiring, switches, pedals, steering and remote controls.
- The product must fail on its own. Damage caused by something that happened to the product is not covered (see section 5).
4. What we do when something fails
- Products under $500: we replace the product once with the same or a similar model, or refund the purchase price (shipping and taxes excluded). The plan ends after a replacement or refund.
- Products of $500 or more: we repair the product, covering parts and labor. If it can't be repaired, we replace it.
- Shipping of replacement products and parts is prepaid by us. There is no deductible.
5. What is not covered
- Damage of any kind, however it happened: drops, falls, crashes, impacts, liquids (spills, rain, washing with water) and similar events.
- Damage from neglect or from not following the owner's manual, such as leaving the product outside or in the rain, charging or storing it improperly, or using chargers or batteries that are not Freddo's.
- Lost or stolen products. Packages lost, stolen or damaged in transit are covered by SafeShip when it was added to the order.
- Batteries, tires and other consumable parts that wear with use.
- Misuse or abuse, use above the weight or age limits, modifications, commercial or rental use.
- Fire, floods and other acts of nature.
- Cosmetic damage that doesn't affect how the product works.
- Products not bought at freddotoys.com.
6. How to file a claim
Go to freddotoys.com/pages/few-claim or contact us at support@freddotoys.com · (855) 374-7836. All you need is your order number. No warranty number, registration or receipt is needed: we look up your order and plan on our side. Send us photos or a video of the problem. We may ask you to try simple troubleshooting steps or to send us a part. We review the photos, video or part to confirm the failure is covered before we repair, replace or refund.
7. Transfer
If you give or sell the product, the plan moves with it. There is no fee and nothing to fill in: the new owner only needs the original order number.
8. Cancellation
You can cancel within 30 days of purchase for a full refund if you haven't made a claim. After that, we refund the unused part of the plan, pro-rated by the months left, minus any claims paid. Email support@freddotoys.com to cancel.
9. Changes
We may update these terms. The version in effect on your purchase date applies to your plan.